Who We Ship Your Order With
Small orders that will safely fit in a courier bag (up to A4 size) are generally shipped with NZ Post.
Orders that require a box, or that cannot be safely sent in a bag, are dispatched with NZ Couriers.
When your order is dispatched, you will receive a tracking email from us, and it will state which courier service has been used.
General Shipping Information
Currently we only ship within NZ including Waiheke Isl, Chatham Isl, and Great Barrier Isl. We do not ship outside of NZ. All orders are shipped using a registered courier company and once your order is picked up by the courier you will receive an automated tracking email. Your order will be sent in discreet packaging so the contents will not be known.
The following delivery costs are valid from 1 March 2024 and are subject to change without notice:
Nationwide (urban): $6.00 per order
Nationwide (rural): $10.00 per order
Saturday (check availability): $10.00 per order
Rural delivery includes all addresses defined as rural by NZ Couriers.
Delivery Timeframes
We aim to dispatch your order the day it is received, when possible, or as soon as possible on the following business day provided payment has been received. If we cannot supply an item in your order we will contact you via phone or email to advise.
Delivery times are as follows:
North Island: Next business day
South Island: Within two business days
Rural Delivery: Allow an extra 24-48 hrs
The above delivery time frames are the "standard" time frames and do not include unforeseen delays (ie. road accidents, bad weather etc) which may cause a delay in delivery. If more than 24 hours has passed since the delivery time frame above we recommend you contact us so we can track your package for you.
More Delivery Information
All deliveries are made between Monday and Saturday. We recommend delivery to a business address for the fastest delivery time as these are given priority over residential addresses. Saturday delivery is only available in certain areas. Check your address on the NZ Couriers website to see if this option is available to you.
You have the option at the checkout to either have your order left without a signature (excludes tobacco, herbal smoking & vaping products), or you can request that a signature is obtained.
If you opt for a signature delivery and you are not home when the courier calls, they will leave a card in your mail box advising you that they called but nobody was available to take delivery. This card will include the courier's contact details so you can contact them and arrange redelivery, or you can call in to the courier depot to collect your order.
If you would prefer that your order be left in your mailbox or another secure location then please state this in the 'Additional Comments' field as you go through the checkout. Please ensure that any location you choose to have your order left at is secure because if your order goes missing for any reason you are not entitled to a replacement. Alternatively, have the package delivered to yourself at work.
If you order tobacco, herbal smoking blends, or vaping products, we must use the signature required option, and the courier driver will need to sight your ID before they will deliver it. You cannot opt out of this delivery option for these products, and you must be onsite to receive delivery or your package will not be delivered.
Pickup Information
If you live handy to Henderson, west Auckland, it is possible to pick your order up from our mail-order warehouse between 9am - 4pm Mon - Fri instead of having it delivered by courier. Simply select the pickup shipping option when you go through the checkout. Once your order is placed you will receive an Order Summary email for reference. Wait to receive a Collection Notification email confirming that your order is ready for pickup. This email will include all of the information you need to collect your order. Pickup orders will generally be ready for pickup within two business hours.
If you require any further information about shipping, please do not hesitate to contact us.
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